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ANZ Business Service Specialist

Business Service Specialist

The Business Service Specialist role is critical by providing market leading service that meets the financial needs of Business customers. This includes identifying needs and establishing financial solutions for the customer over the phone, email and outbound calling. The Business banking career pathway after this leads into lending which can be continued to be done virtually, or for face to face roles. Of course there are a lot of other opportunities at ANZ as well.

Ka aha tō rā e kite ai? – What will your day look like?

  • In this role, you would have the opportunity to:
  • Help Kiwi’s start their Business, setting them up for success with our Banking services and accessing market leading insights
  • Provide an exceptional customer experience via our virtual channels: Phone, Email and Online Store
  • Receive calls, respond to customer emails and proactively contact Business customers assisting with their banking needs;
  • Build positive relationships with Business customers by ensuring their banking experience with us is easy, efficient, and accurate; and
  • Retain customers through proactive calling for Term deposit roll overs, high balance accounts & promoting channels of choice
  • Demonstrate living the ANZ Values with customers and colleagues

Ōu Pūkenga? – What will you bring?

  • To grow and be successful in this role, you will ideally bring the following:
  • Between 2-3 years’ experience within the Business or Finance sector, or specific study to support this
  • Natural desire to deliver an exceptional service experience every time and be capable of connecting with internal and external stakeholders
  • Excellent communication and interpersonal skills, and a desire to learn in a dynamic environment; and
  • Strong organisational skills and a resilient nature means you’ll be able to stay positive even when the pressure may be on
  • Experience in Banking and/or Contact Centres is advantageous but not essential

If you are interested in this role and would like additional information, click here.